Energy (Electricity or Gas) Vouchers
Introduction
Energy Accounts Payment Assistance (EAPA) helps people experiencing difficulty paying their energy bill because of a short-term financial hardship, crisis or emergency.
An eligible hardship, crisis or emergency may include:
-
loss of income
-
unexpected medical costs
-
natural disaster (flood, bushfire, or drought)
-
receiving a disconnection letter.
Eligibility
You may be eligible if you live in NSW and all of the following apply:
-
you have an electricity or natural gas account for your home in NSW
-
you're the account holder (the account and bill must be in your name)
-
you have not paid your most recent bill
-
the bill you need help with is for an account that is still open
-
you're having a short-term financial crisis or emergency and finding it hard to pay your recent energy bill.
You're not eligible if:
-
you're billed as an embedded network customer (this includes some strata plans, retirement villages and residential parks)
-
you receive your gas supply through LPG bottles (you may be eligible for a gas rebate instead)
-
the bill you need help for:
-
has already been paid in full, or less than $50 is owing on the bill
-
is for a previous home or a different retailer to the one you are with now
-
is from a retailer that is not registered for EAPA.
-
-
you're not the account holder or you do not have authority to act on someone else's behalf.
What you need:
-
2 proof of identity documents
-
a copy of your current electricity and/or natural gas bill
-
a MyServiceNSW Account (if you are applying online).
Next:
Contact our friendly staff to enquire further about application assistance. We are government approved Energy Accounts Payment Assistance (EAPA) voucher providers who can assess your situation and help applying the electricity vouchers.
